Meet Our Callers

People of all ages and backgrounds with varying needs can benefit from 211.  Parents, grandparents, and youth can find help with day-to-day needs, as well as assistance in coping with stressful situations before escalating into crisis. 

In 2006, 2007, and 2008 callers received assistance in several different areas including consumer and basic needs, crisis situations, in helping others, and for age specific needs.

 

For a better picture of how our service can help here’s what has happened at 211 during the last three years.



In 2008:

  • The top three reasons callers had called 211 were:
    • basic needs (which includes food, household goods, personal goods, and transportation) (18%)
    • health related services (8%)
    • housing/ shelter (7%)

 

  • The top three crisis issues people had called 211 about were:
    • domestic violence (4%)
    • child at risk (2%)
    • suicide related issues (0.4%)

 

  • The top three people who callers had called on behalf of were:
    • themselves (64%)
    • a family member or friend (15%)
    • a client (4%)

 

  • The top three age groups that had called 211 were:
    • adults aged 25-54 (89%)
    • seniors aged 55 (4%)
    • youth aged 15-24 (3)

 

In 2007:

  • The top three reasons callers had called 211 were:
    • basic needs (which includes food, household goods, personal goods, and transportation) (19%)
    • housing or shelter (10%)
    • health related services (7%)

 

  • The top three crisis issues people had called 211 about were:
    • domestic violence (2%)
    • child abuse (1%)
    • suicide related issues (0.4%)

 

  • The top three people who callers had called on behalf of were:
    • themselves (74%)
    • a friend or relative (8%)
    • a client (7%)

 

  • The top three age groups that had called 211 were:
    • adults aged 25-54 (87%)
    • youth aged 15-24 (5%)
    • seniors aged 55 and up (3%)

 

In 2006:

  • The top three reasons callers phoned 211 were for:
    • basic needs (including food, household goods, personal goods, and transportation) (14%)
    • consumer services (9%)
    • housing/shelter (7%)

 

  • The top three crisis issues people had called 211 about were:
    • domestic violence (1%)
    • child abuse (0.5%)
    • suicide related issues (0.2%)

 

  • The top three people who callers had called on behalf of were:
    • themselves (70%)
    • a friend or relative (24%)
    • a client (6%)

 

  • The top three age groups that had called 211 were:
    • adults aged 25-54 (83%)
    • seniors aged 55 and up (2%)
    • youth aged 15-24 (2%)

Last updated: July 7, 2009